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Customer Comments

Hidden Hearing has 1000's of customers. Although they come from all walks of life and different ages, they all have one thing in common; a positive attitude and a desire to get the most out of life through improved hearing.

Leading figures from the world of business (Aviation businessman Ulick McEvaddy), entertainment (Daniel O’ Donnell’s mother, Julia) and politics (well-known Westmeath Cllr Dan McCarthy) choose Hidden Hearing as their hearing healthcare provider.

 

Gay Byrne

Hidden Hearing customer Gay Byrne speaks of his hearing loss experience and the dangers of Tinnitus.

Sunday with Gay Byrne” is courtesy of RTÉ Archives and Libraries.

 

Rupert Rock, Dublin:
“My father wore hearing aids and they were like two shovels on the back of his head, I was worried about how they might look but I couldn’t believe how small they were, they were almost invisible. We met the audiologist and he put hearing aids in both ears. I couldn’t believe what I was hearing, everything was so sharp, I was amazed by it. It’s made a huge difference to my life, I’m much more content, I can join in the conversation, my confidence has been boosted.”

Ulick McEvaddy, Omega Air:
“The Hidden Hearing service levels have really impressed me. Each staff member I’ve dealt with has been very highly-trained, the response times have been consistently fast and the overall experience has been very professional. When it comes to your hearing you want to ensure that you’re benefiting from the most advanced technology and equipment and having experienced various products over the years, I find that Hidden Hearing provides the best hearing aids available for my hearing deficiency.”

Dickie Rock, Entertainer:
“I’ve been blessed with a really enjoyable music career but I suppose it was no surprise that it would eventually impact on my hearing. I didn’t really notice when my hearing started to deteriorate a few years ago, but my wife and children started to notice that I would have the television turned up too loud. I can’t say enough about the guys in Hidden Hearing, who provided a first class service from day one and they continue to provide an excellent aftercare service.”

Cllr Dan McCarthy, Westmeath County Council:
“I am a customer of Hidden Hearing in Coole, Co Westmeath. I cannot find words to describe the professionalism of the staff in Coole. I find it hard to quantify the difference the service has made to my day to day life attending many meetings where everybody tends to speak at the same time; this has completely changed my quality of life.”

 

DICKIE ROCK

I’ve been blessed with a really enjoyable music career but I suppose it was no surprise that it would eventually impact on my hearing. I didn’t really notice when my hearing started to deteriorate a few years ago, but my wife and children started to notice that I would have the television turned up too loud.
I don’t believe in ignoring health issues so I got my hearing tested and we found that I needed hearing aids. Since I started using the hearing aid I haven’t looked back and I now enjoy all the benefits of full hearing again. The hearing aid is small, unobtrusive and people don’t even notice that I have one, whereas they would have noticed my hearing loss a few years ago!
I can’t say enough about the guys in Hidden Hearing, who provided a first class service from day one and they continue to provide an excellent aftercare service.
My main advice to others is that hearing loss is nothing to be embarrassed about - I’ve never been embarrassed to talk about my hearing loss and nobody else should either. My other advice is not to put off addressing your hearing loss. There’s no reason in the world for people to miss out on music, family events or other social activities because of hearing loss.

Johnny McLarney

Dear James (Jim Fulham, Hidden Hearing Cavan), Hoping this will find you and your family well. Also your staff.

I want to thank you most sincerely for giving me back my hearing with your hearing aids supplied. I feel like a young man again Thank God.

I hope and pray that God will bless you in your work. You are at liberty to use this letter as a reference.

Yours Sincerely, Johnny McLarney

Elaine Reilly via Facebook

Had an appointment with Jim (Fulham) and Liz in the Cavan branch today! It’s been a year since I got my new set of “ears” and it’s been an amazing journey! I’m now back singing and enjoying every conversation going on around me. Don’t be one bit afraid to call into these guys, they have done so much for me. They are an amazing team and I feel I’ve got my life back with my new set of “ears”. #canheareverythingnow

Peter Stobart

Dear Sir/Madam. I am writing to comment on the level of care and attention I have recently received from two of your colleagues at the Belfast branch, Claire Campbell and David McGowan. A few weeks ago one of my hearing aids dropped out in the heavy snow. I was not able to find it and made a claim for a replacement through my insurance policy. The attention and reassurances I received from Claire over the phone when I first reported it and the subsequent follow—up contact I had with both her and David could not have been better. I collected the replacement hearing aid yesterday. I want to place on record my sincere thanks for their help, and I trust this will be noted accordingly at Head Office.

Marcus Campbell, Drumahoe, L/Derry

I am writing to let you know about my recent experience with your Carlisle Road, L'Derry branch. I have severe hearing loss and some 4 years ago purchased hearing aids from you. The time had come to replace them and I was quite worried.
Your reception staff were excellent in arranging my appointments and Brian (Brian Daly RHAD, Branch Manager), spent a great deal of time and patience getting the very best hearing aids for me and was always available to get them fine tuned for me.
The warmth and welcome at your Carlisle Road branch is wonderful and Brian is to be commended for his expertise and customer service.

Mina Livingstone, Co. Down

They have made a big difference to my life and I am very happy with all aspects of my hearing aid and the service I have received from Hidden Hearing. Now I can move on with my life. With Hearing Aids, I feel more confident among people. I love being able to hear the TV and my grandchildren again.

Elaine Reilly, Cavan

I got my first set of hearing aids in September 2008. My hearing was perfect up until I had my daughter then I started to notice a change in it, very gradual at first. She was almost 5 when I said enough was enough and went and looked for help. When I got my first set of hearing aids my life changed so much, I was hearing all the things I had missed for so long. I am a singer in a choir and it made a big difference to be able to hear the notes and not just rely on memory for the songs!!!

Early this year, 2013, I began to notice little changes, I was missing out on a lot of conversations at work unless the person was standing in front of me, even a simple task like answering the telephone had become a problem, I was blaming the handset but it was really my hearing. So off I went back down to Hidden Hearing and had my hearing re-tested. The result was a bit of a shock, my hearing was decreased a lot from my last full hearing test. Since I had my first set of aids fitted, a new aid has come on the market, Jim (cavan branch) was fantastic, he knew that this one would change my life !!! I tried it out in the office in Cavan and couldn’t believe all the beautiful sounds and noises that I had been missing, or not hearing properly. I was amazed that it was possible to get my hearing back to almost what it had been all those years ago. I could hear everything, all the process that they go through in the office is just great and because the new aids are Bluetooth activated they decide what I need to hear, like in a pub situation, I only hear the person in front of me and the background noise is turned down. Totally amazing !!!

The whole time with hidden hearing has definitely had a major effect on my life, I can hear my daughter voice more clearly, my husband chatting to me at night, when before this it was a very one sided conversation. The first day I got my new hearing aids, I spent alot of time just standing and listening, it was beautiful, I had been missing so much ordinary stuff, like the sound of the airplanes over the house, the morning birds saying hello.

I will be forever grateful to hidden hearing for giving me a big part of my life back.

Mr Sean Kearns

Dear Mr Viney,

May I take this opportunity to thank you for your kindness and valuable time to give me a hearing test last Tuesday.

Indeed my visit was a real surprise in your very lovely consulting room. It was a really valuable learning regarding our hearing and its depreciation to us mortals.

I’m keeping your recommendations for the future, I will keep it in mind and endeavour to recommend my visit to my friends who may need to protect their hearing.

Thank you again and wishing you very good business,

Mr Sean Kearns

Elaine Reilly, Cavan

I got my first set of hearing aids in September 2008. My hearing was perfect up until I had my daughter then I started to notice a change in it, very gradual at first. She was almost 5 when I said enough was enough and went and looked for help. When I got my first set of hearing aids my life changed so much, I was hearing all the things I had missed for so long. I am a singer in a choir and it made a big difference to be able to hear the notes and not just rely on memory for the songs!!!

Early this year, 2013, I began to notice little changes, I was missing out on a lot of conversations at work unless the person was standing in front of me, even a simple task like answering the telephone had become a problem, I was blaming the handset but it was really my hearing. So off I went back down to Hidden Hearing and had my hearing re-tested. The result was a bit of a shock, my hearing was decreased a lot from my last full hearing test. Since I had my first set of aids fitted, a new aid has come on the market, Jim (Cavan Branch) was fantastic, he knew that this one would change my life!!! I tried it out in the office in Cavan and couldn't believe all the beautiful sounds and noises that I had been missing, or not hearing properly. I was amazed that it was possible to get my hearing back to almost what it had been all those years ago. I could hear everything, all the process that they go through in the office is just great and because the new aids are Bluetooth activated they decide what I need to hear, like in a pub situation, I only hear the person in front of me and the background noise is turned down. Totally amazing!!!

The whole time with Hidden Hearing has definitely had a major effect on my life, I can hear my daughter's voice more clearly, my husband chatting to me at night, when before this it was a very one sided conversation. The first day I got my new hearing aids, I spent a lot of time just standing and listening, it was beautiful, I had been missing so much ordinary stuff, like the sound of the airplanes over the house, the morning birds saying hello.

I will be forever grateful to Hidden Hearing for giving me a big part of my life back.

Fiona McLoughlin, 36, Dublin

Losing your hearing at the age of 36 is a pretty fearful experience in itself. A fear of not being able to communicate with other people, not being able to follow or respond to conversation properly; a fear of not being able to do my job or nothing being the same ever again; a fear of wearing hearing aids.
All of those fears were quickly put to rest the second I stepped foot into the Hidden Hearing office in Artane. The team at Hidden Hearing Artane are amazingly friendly, open and helpful. The second you cross the threshold, you’re met with a beaming smile and a warm hello. The team make a special effort to remember your name and know your background from your previous visit. It’s such a reassuring experience to know someone has your hearing concerns at heart.
When I was first told I had to wear hearing aids, I was devastated. Openly balling my eyes out, my audiologist took the time to inform and reassure me that there were many solutions to my level of hearing loss. Knowing that I feared having to wear hearing aids, he showed me these miniature hearing aids that would sit on top of my ear with a wire that enters the ear. The irony is that four months on, I find that I tell people I wear hearing aids (despite the fact they can’t see them) because I’m not ashamed of the fact that I wear them. That in itself is a huge transformation for me – and one that my audiologist helped me to undergo.
My advice to anyone suspecting they have hearing loss is to get it checked out – sooner rather than later. I really don’t understand why I didn’t get a hearing test sooner, considering I go for eye tests at least once a year.
I highly recommend Hidden Hearing Artane - a friendly, supportive and knowledgeable team. From my initial consultation to the ongoing service and support that they provide, they continue to exceed my expectations. Thank you.

Gerard Wall, Dublin

About four or five years ago I noticed that my mother was having problems with her hearing when she would turn up the volume on the television and I had to keep repeating myself when talking to her. I also noticed that she was becoming withdrawn as she found it embarrassing not being able to hear in social situations but would pretend that she could.
My brother and I tried to convince her for years to get her hearing tested but she was in denial and didn’t want to admit that she was having problems hearing. She was also concerned about how the hearing aid would look and it wasn’t until I showed her some images of modern-day hearing aids that she agreed to visit her local Hidden Hearing branch in July and undergo a hearing test.
The test was very straightforward and she was delighted with the service that she received from her audiologist Barry Douglas at Hidden Hearing. She was diagnosed with severe hearing loss in one ear and 60% hearing loss in the other and fitted with a hearing aid. The hearing aid is very discreet and she has adapted very well to having it. It has made a massive difference to her life and I’ve noticed that she is far more confident and sociable and can now clearly hear the clock ticking, the doorbell ringing and has no problem having conversations on the phone.
Not only has it improved her life but it has also improved mine and the rest of our family. I no longer have to raise my voice when speaking to her and don’t worry about her not being able to hear properly. If you notice that a family member is having problems it’s important to encourage them to get tested as soon as possible. My mother’s life has been transformed and she has recommended Hidden Hearing to all of her friends.

Richard Evans (44, Leitrim)

When I was born premature, I was given an antibiotic which caused severe nerve damage to my ears and as a result I was fitted with hearing aids at the tender age of 18 months. As a child I often refused to wear my hearing aids as I was embarrassed and would get teased at school. At the age of 21 I stopped wearing them altogether relying on my ability to lip read. In April, I decided to visit my local Hidden Hearing branch in Sligo, after refusing to wear hearing aids for over 20 years, and was fitted with a hearing aid in each ear. I was prompted by the fact that I started taking care of my general health and fitness and decided that I should no longer neglect my hearing health.
Getting hearing aids was the best investment I ever made and my life has improved significantly since. I now enjoy the simple pleasures of hearing birds sing and realise what I had been missing out on for all those years. I can now join conversations and don’t have to pretend to be able to hear in social situations which often caused me great stress and embarrassment. Due to the advances in technology, modern hearing aids are now slimmer, easier to use and more comfortable. They’re so discreet that I can wear them without being noticed.
I would advise anyone experiencing problems with their hearing not to delay getting it checked and to visit their local Hidden Hearing clinic as my life has really changed for the better since I was fitted with hearing aids.

Mrs. Joan O’Gorman

Dear Sir/Madam, as you are aware, I purchased two Hearing Aids from your company through your Hearing Aid Audiologist in Ballina, Mr. Ashley Cunningham.
I am writing to you today in order to convey to you how absolutely satisfied I am with my purchase, but more importantly (yes!) to express my gratitude for the excellent care and attention I have – and continue to have – received from Mr. Cunningham. I don’t know if you realise how great an ambassador for your company you have in Mr. Cunningham. He is always and ever so attentive, caring and courteous when dealing with any little problems I have encountered (and they were only minor, nothing to get alarmed about!) but no matter how trivial they may have been , Mr. Cunningham treated them all with the utmost kindness and consideration.
I have no hesitation in recommending your company and Mr. Cunningham to any of my friends who may complain about hearing difficulties.

Pat Sheppard, Carnew

I have been wearing hearing aids for the past 16 years. Now I have digital hearing aids supplied by Hidden Hearing three months ago - what a transformation to my life! I had lost interest in television because even with the volume at its highest I still could not hear correctly. Now I can hear the birds singing in my garden and best of all, I can enjoy conversations more with my family & friends.
I had resigned myself to my deafness and only now realise what I was missing and of course, it is a comfort to those with whom I communicate. One person remarked, "You are a different person to talk to since you got your new hearing aids", and I feel like a different person. I will never regret my decision to get my new digital hearing aids.

Sr. Hyacintha Hudson, Dundalk

Yesterday I had my free Hidden Hearing check and calibration, one of the many I've had since you supplied me with my two aids. I am an 86 year old Franciscan nun. Having spent forty years working in hospital in Africa, my hearing was affected by over use of Quinine in the very early days of 1951, but Hidden Hearing came to my rescue several years ago.
I would like to add my thanks to Mr. Martyn Mulvey in your Dundalk Branch. He is so very kind, thorough and understanding. I am renewed each time he checks my hearing aids, and they too are renewed for work. God bless all engaged in this work.

Mark Booker

I first noticed that I had a problem with my hearing in the early 1990s, when I was in my mid twenties. I ignored it for a good few years because of my age, and also because I didn’t want the stigma of wearing a hearing aid so young, I felt it went against the cosmetic look for a young man. I waited seven years before seeking treatment for my hearing loss. When I went for a hearing test through the NHS in the UK, I was told that I had significant hearing loss in both ears. I began to wear a hearing aid in my left ear, I refused to wear two as I felt embarrassed, despite the fact that I badly needed a hearing aid in both ears. Back then, the only option available was the old analogue hearing aids, which were bulky and not always effective. The hearing aid helped a lot but I still found certain things difficult. I work in sales so I spend a huge amount of time on the phone, my hearing loss was making my job increasingly difficult.
In the late 90s I crossed over to an in-ear hearing aid, which was a lot more discreet. I still found certain aspects of my job difficult – such as meetings, but I was stubborn, and wouldn’t wear a second hearing aid. Three years ago I met Phil Cornwell, audiologist with Hidden Hearing in Cork. Phil said that he felt he could help improve my quality of life further. I was really impressed by Phil’s depth of knowledge on hearing loss and hearing aids. Phil guided me through the process of finding the right hearing aid which could adapt to both my work and home life. I was fitted with two new state-of-the-art digital hearing aids.
The difference has been incredible. I no longer struggle in work, I can hear every word spoken in meetings. My new hearing aids also connect to my phone via Bluetooth technology which is first class, so calls with clients have become much easier. Hearing aids have advanced so much since I first sought treatment 15 years ago. To those who may be putting off seeking treatment, my advice is to address the issue and see the range of options available. With today’s technology, most people will never even know you wear a hearing aid. Of course, if it were possible, I would swap my hearing aids for a pair of glasses in the morning, if they made my hearing better … but my point is that if you address hearing loss, your life will improve 100%. I am living proof of that.
I play golf twice a week and now have no trouble hearing other players shouting ‘fore!’. I can even hear balls hitting trees and birds singing along the golf course. This has to be for me the greatest improvement since the new digital aids were fitted. I can also control volumes so that when I go into a loud bar with music or a busy train station, I can turn the volume down from a wireless streamer which I carry in my pocket. Put simply, LIFE IS GOOD AGAIN!

Yvonne Kinsella

I was in denial about my hearing loss for nearly a decade. I used to work as a waitress in busy pubs and clubs, so for years I was around loud music day in day out. This had a huge affect on my hearing. When I needed to speak to someone, I had to shout over background noise. I used to have to take a food order three or four times before I got it right. I’d make a joke of myself so people didn’t think I was stupid. If people turned their backs on me I wasn’t able to understand what they were saying, so I knew something was wrong. But I never wanted to believe I was going deaf.
Losing my hearing was a gradual thing, I didn’t wake up one day and say: “oh God, my hearing is gone”. I went from being a happy, bubbly young woman to being someone I barely recognised. I isolated myself from people. It was easier that way because I wasn’t able to hold a conversation.
I was in the doctor’s surgery one day and by chance came across an advert for Hidden Hearing. I went for a test and I was told that my hearing loss was moderate to severe. They were so helpful and went through everything with me. I was soon fitted with a hearing aid.
Since getting my hearing aid, my life has changed completely. My confidence has been transformed. It also helped me to realise that my son had a speech impediment. Previously I was aware that he had difficulty pronouncing some words, but when I got my hearing aids, I soon realised there was a problem. He is now attending a speech therapist and he couldn’t be happier. My advice to anyone who thinks they are even ever so slightly hard of hearing is to just go and get it checked out. Don’t ignore the problem like I did – you’ll be missing out on so much if you do.

Maureen Griffin, Roscommon

A few years ago I started to notice my hearing getting worse. If I was in the back of a car, I couldn’t hear what people in the front seats were saying. It got worse and worse. If I was speaking to friends or family in an area with any background noise, it was hopeless. It got so bad that I couldn’t hear the phone at all, I had to rely on my husband Tom hearing it. I made an appointment for myself and my husband with Hidden Hearing’s Athlone branch. When the audiologist fitted the hearing aids, I couldn’t believe the difference. I could hear the traffic out on the street, I could hear the clock ticking. We were both delighted with the level of care and service we received at Hidden Hearing. My hearing aid has made a huge difference to my life, I feel more confident going to meet friends and can watch TV and radio again in comfort.

Tom Griffin, Roscommon

I was born almost deaf in my left ear. Recently I began to notice I was finding it more difficult to hear with my right ear. I go to a lot of sports matches and I began to find the stands really noisy and couldn’t hear what my friends beside me were saying. My wife Maureen (testimonial above) suggested going to Hidden Hearing, and I am delighted that we did. My hearing is as good now as it ever was and I have no trouble chatting with friends on the sidelines as I support my favourite teams.

Norah S, Dublin 14

I am writing to thank your company for sending Greg Ward to take care of my "hard of hearing" needs. From the hearing test on he explained what was happening and why, with patience, sensitivity and a touch of humour. A true gentleman. I now feel confident and comfortable using my new hearing aids and am glad to know I can call for help if I do encounter problems.

Joe Patterson, Donegal

Living in a world where you are straining to hear. Letterkenny man Joe Patterson suffered hearing loss as a teenager and tolerated years of bad hearing without seeking medical attention. Joe is urging young people not to make the same mistake he did. He finally sought help while attending a FAS course so that he could understand everything that was going on. Hidden Hearing in Letterkenny fitted a discreet digital aid that makes him wonder why he left it so long. “Looking back on it now it just seems really stupid, letting it go for eight years”! Coming to terms with the extent of his hearing problem was terrible, Joe admits, but having come o terms with it and now equipped with hearing aids he is comfortable with, he would encourage anyone with a hearing problem to seek help. “It is just as bad to live in a world where you are straining to hear. I would hate to live in a world where I couldn’t hear”.

Adrienne Joyce, Dublin

I discovered I had a hearing problem when I was 15. An operation at the Eye and Ear Hospital resolved some of the problems but afterwords things began deteriorating again. I finally decided to do something about it after I realised how difficult it was for friends and relatives when they are around someone with a hearing problem. As soon as I got my Hidden Hearing aid, I was so delighted. I am a new woman! I feel like i’m back in a social circle again.

{slider Terence Casey, Killarney}

Terence Casey of Killarney was having difficulty hearing in both working and home life. Hearing family and watching TV he noticed a loss of lots of the conversations. "Since Richard from Hidden Hearing fitted me with the latest digital technology, my life has improved immensely and I don't feel like i'm wearing anything. The aids are small and comfortable. I receive two services every year and my hearing is checked annually to ensure all is on track. Having a hearing problem and ignoring it really reduces your quality of life, hearing is not a luxury it is a necessity and you never realise what you are missing out on, until the problem is corrected.


Lydia Gharyst, Cork

Deena Walsh, Director of the Chernobyl Children's Trust in Cork tells the story of Lydia a special young girl whose life was dramatically altered after visiting Hidden Hearing. Twenty year old Lydia has been coming to Cork since she was twelve years old. This bright Belarus native was profoundly deaf and painfully self conscious having been fitted with analogue aids through the health system. "This was inadequate as it amplified all sounds, including passing lorries," Deena says. "After we noticed her becoming withdrawn, we contacted Hidden Hearing and Phil Cornwall. She was tested and fitted with new digital hearing aids. We couldn't believe how small it was and lydia learned to hear all over again." Lydia recently returned to Belarus and is studying computer science and living a life she never imagined she would.

Phone us FREE on - 0800 587 7267