Phone us FREE on - 0800 587 7267
Phone us FREE on - 0800 587 7267
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Care and service of your hearing aid

Our service does not stop when you purchase a hearing aid. We want you to get the most out of your improved hearing. Our specially trained staff are always on hand to offer assistance and advice.

All-in-the-ear hearing aid maintenance

To keep your aids clean, wipe gently with a soft tissue and brush carefully using the brush provided. Remove wax build-up using a cleaning loop and spray wax remover. Never use any other kind of cleaning materials or water as they may cause damage. Be careful with the tubing at the opening of the sound outlet. If this is pulled out, your hearing aid may need to be repaired.

Behind-the-ear hearing aid maintenance

Signs that the tubing and mould may need cleaning include wax build-up, need to use higher volume or the aid appearing dead. Keep the moulds free of wax, as this will prevent you from hearing properly.

After Sales Care

Our service does not stop after you have purchased your hearing aid(s) Our after-sales care includes:
• Customer Care Plan (Extended Guarantee and All Risks cover)
• Battery sales
• Customer Satisfaction Survey
• Service Record
We keep our customers up to date with developments in hearing care and are always on hand to offer additional help and advice whenever required.


Whatever make or model hearing aid you have, Hidden Hearing offer a convenient repair service should you encounter any technical problems with your hearing aid system. We are fully aware of the importance of rapidly processing any repair which may be necessary and our service ensures all hearing aids are returned without undue delay.

Hearing Aid Upgrades

Technology moves at such a pace that it’s not always easy to keep up to date with the latest developments in hearing aid technology. Whilst we appreciate the investment you have made in your current hearing aid system, it’s always worth staying in touch to see if the latest developments can help you.


Battery life depends on the type of aid, how much it is used, volume level and battery quality. A depleted battery should be removed immediately. When battery power is low, you may hear a series of short beeps indicating the battery should be replaced. Hidden Hearing supply only top-quality batteries. Because we buy stock in bulk we are able to offer generous discounts on normal high street prices. It’s a good idea to keep spares on hand. Batteries are available at our branches or you can purchase at our online shop here.

Benefits of wearing two hearing aids

When one ear is slightly better than the other, we learn to favour that ear. It can give the illusion that "the good ear" is normal when it isn't. Most types of hearing loss affect both ears fairly equally.

The advantages of wearing two hearing aids are well-established, they include:
Ability to locate sounds: Balanced hearing is a fundamental part of sensing where sounds come from.
Sound recognition: The brain needs to compare and contrast loudness, pitch and the timing of sounds using both ears to process sound accurately.
Wider hearing range: Sound can be heard from a further distance. A voice that's barely heard at 10 feet with one ear can be heard up to 40 feet with two ears.
Speech understanding: Using both ears together allows your central nervous system to better identify and focus on human speech.
Sound quality: Two hearing aids generally require less volume than one. This results in less distortion and better reproduction of sound.
Keeps both ears active: When only one hearing aid is worn, the unaided ear tends to lose its ability to hear and understand.
Less demanding: The combination of improvements has an overall effect of an easier and more enjoyable listening experience.

Adjusting to using hearing aids

When your hearing improves, there is considerably more sound input for your brain to process. Most people go through a period of adjustment when they get their first hearing aids. Here are some tips to help you:
• Wear your hearing aids at home – even if you are alone. This will help you adjust to common background noises.
• Try to identify and locate environmental sounds – This helps your brain understand which sounds it should prioritise.
• Read aloud to yourself – Your own voice may sound louder and different than you remember.
• Start slowly – Speaking with one person in a quiet room allows you to get accustomed to amplified sound without distractions.
• Let your ears adjust – It can take some time to get used to having something inside your ear. Try increasing the wearing time gradually until you feel comfortable.
• Use your hearing aids in a variety of situations – Notice which are the most difficult and what helps or hinders your hearing. Discuss your experiences with your Hearing Care Professional.
• Ask for help – Don’t hesitate to contact us if you are in any doubt about the performance of your hearing aid or how you are adjusting to it.

Improving Communication

To get the most out of your hearing aids and further improve communication, try the following techniques:
Use your options: Your hearing aid may have a telephone switch, direct audio input adaptor, or other features. Be sure you know how and when to use them.
Be involved: The more you participate and engage yourself, the easier it is to follow the conversation. Ask for clarification when necessary, the confusion may not be related to your hearing.
Make enquiries: Cinemas, theatres, and auditoriums may have assistive listening devices available.
Reduce other noises: When conversation is the priority, create an optimal setting. Turn down the music/TV; close windows and doors or find a quieter place to talk.
Slower, not louder: It’s usually more helpful if people speak slower rather than louder, let them know.
Keep eye contact: Visual clues like facial expressions and lip movements do a lot to help us understand speech.
Ask for help: If you feel that your hearing aid may not be operating optimally, let us know. Modern hearing aids can be programmed to suit your listening needs.

Phone us FREE on - 0800 587 7267