We are open. We are an essential service. 

Your Hearing Care Experts

We’re just a phone call away

We understand this is a difficult time for people and we want to support you in the best way that we can. With this in mind, we have set up several care initiatives, as well as some enjoyable content, that we hope you’ll find useful. Our mission is to always deliver on our care promise and provide the best hearing healthcare we can for you.


All our clinics are currently closed following the instruction of the government and health authorities. We want you to know that we are still available to help you in any way we can during this time. If you need advice or assistance regarding your hearing health, please call us on our helpline number 08005877267


See our how-to guides for your hearing aids

Learn how to change batteries

What do I do if I have a build-up of wax in my ears? 

Maintaining and cleaning your hearing aids

Connecting your hearing aids to devices and accessories

Receive Free Batteries

We know that running out of batteries could be a big worry for you at present, so we have extended our battery service. All batteries are now free and can be ordered through our website – click here to order. You can also call us on 08005877267 or email info@hiddenhearing.org. Your batteries will be posted out to you within a few days. 

Click Here to Order Free Batteries

Maintaining and Cleaning your Hearing Aid


What do I do if I have a build-up of wax in my ears? 

Our wax clinics are currently closed, but If you would like to arrange a call with one of our earwax specialists, or if you would simply like to ask us a question about your earwax build-up, click the button below and we arrange a call back within two hours.

In the meantime, our wax specialists have put together the following help:

Do not insert anything into your ear (pens, hairgrips, cotton buds, spectacle arms, etc.)

Do not use any fluid-based solutions (unless approved by a suitably qualified specialist)

Do not attempt any other “home solutions” (candling, etc.) 

If you have any pain or unexplained earache, seek medical advice.


Ear Wax Query



Connecting your Hearing Aids to Devices and Accessories