Hidden Hearing Customer Charter
R: Reputable partner we have provided world-class hearing healthcare services and lifelong support for our patients over the past 25 years across Northern Ireland. We will offer you the highest standard of support and services.
E: Entire journey we recognise that addressing hearing loss is a major event in your life and we provide continuous support to meet your requirements during the entire hearing rehabilitation journey, including free aftercare services.
S: Standard of care we will treat you with the same standard of care and respect as a family member or friend.
P: Professionalism every Hidden Hearing audiologist is accredited to leading international standards and is a member of the British Society of Hearing Aid Audiologists (ISHAA) and Health Care Professionals Council (HCPC).
E: Excellence We are committed to improving hearing healthcare services in Northern Ireland and we provide a national hearing screening service, conducting over 30,000 free hearing tests each year.
C: Commitments We are the only hearing healthcare provider to offer you a number of unique commitments - 90 day money back guarantee, four year warranty, lifetime of free batteries and free six monthly check-up for the life of the hearing aid.
T: Technology & Training We take great pride in our modern testing facilities, where we combine the latest technology with the highest standards in professional training. We offer the widest range of top quality digital hearing aids from entry level to sophisticated devices.