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Modern experts in hearing care

We are here to guide you in your journey to better hearing and provide you with support every step of the way.

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4 benefits of visiting a Hidden Hearing hearing clinic

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1. Modern hearing care experts
Our qualified audiologists use state-of-the-art diagnostic equipment to perform complimentary one hour hearing tests with same day results.
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2. Personalised care
We provide personalised care by focusing on your individual needs so that we can provide you with the most optimal hearing solution for your lifestyle.
Hearing aid trial
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3. The most advanced hearing aid solutions
We offer a broad selection of the industry-leading digital hearing aids from multiple award-winning brands.
Quality hearing aid solutions
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4. Free aftercare services
As a Hidden Hearing customer, you are entitled to unique benefits including free hearing aid batteries - which will be posted to you free of charge. You can also sign up to our insurance scheme and get exclusive access to our dedicated customer service hotline.
Free aftercare services

1. We are modern hearing care experts 

Hidden Hearing's expert audiologists are continually trained in the latest advancements in modern hearing care technology. During your appointment, one of our experts will educate you about the hearing aid solutions available to you.

All of our hearing aid audiologists are fully trained to the latest hearing care industry standards, adhering to standards of proficiency, education and training while following the guidelines of clinical best practice provided by the BSA (British Society of Audiologists) , BSHAA (British Society of Hearing Aid Audiologist) , ISHAA (Irish Society of Hearing aid Audiologists) and HCPC (Health and Care Professions Council) .

Our aim is to provide a patient centric approach, that takes in to account the individual needs of each patient, so all our hearing care experts are committed to their ongoing and continual professional development (CPD). This continuous commitment keeps them up to date with the latest advancements of hearing care technology, rehabilitation and aftercare to help them be the modern hearing care expert.

In Northern Ireland all our hearing care professionals are qualified to university level with a recognized qualification that allows them to register under the regulatory body of the Health and Care Professions Council (HCPC) practicing as Hearing Aid Dispensers. 

Hearing aids

Meet our hearing care experts

Tim Pringle - Chief Audiologist at Hidden Hearing Ltd Northern Ireland 

Starting out as a hearing aid dispenser, Tim progressed to the role of Learning and Development Manager, Country Trainer and Chief Audiologist for Hidden Hearing in Northern Ireland.

Over the years, Tim has been responsible for developing the skills and competencies of Hidden Hearing’s network of clinicians, clinic coordinators and support staff.


Tim is focusing on building and nurturing centres of excellence by ensuring all the team at Hidden Hearing have the competency and skills required to ensure our patients have the very best experience at our clinics.

Benny Cox - Regional Manager and Clinic Dispenser

Regional Manager Benny has been working at Hidden Hearing for 18 years now. Originally starting out as a hearing aid dispenser, Benny was promoted to Area Manager back in 2008.

Benny is passionate about hearing healthcare and believes that the future of audiology is very bright. This is due to the many advancements in technology and a change in people's mindsets.

“Thankfully any stigma associated with hearing instruments is now a thing of the past,” says Benny. “People want to live a fulfilled and active lifestyle and are happy to seek help in their hearing health care. 60 is the new 40.”

Paul O'Hara, Audiologist

"I became an audiologist because I am naturally fascinated by hearing's science and the phenomenon of sound. I wanted to pursue a career that satisfies my curiosity and supports my passion.

Hearing technology enables miracles, and I am delighted to play my part in connecting the patient to the right technology and a world of sounds. I enjoy the challenge of solving problems and enhancing people's lives."

Brian Daly, Audiologist

"I’ve always been interested in audiology. I had “Glue Ear” as a child, which was treated by grommets. This had a profound effect on my hearing ability, and I felt pretty isolated. I want to protect people from that awful feeling helping them hear better, which is why I choose a career in audiology."
Image shows a hand holding a hearing aid

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2. A personalised approach which puts your needs first

Hidden Hearing's goal is to deliver personalised hearing care by prioritising your unique hearing needs in the process.  Patient care is at the core of everything we do here at Hidden Hearing. Our expert audiologists ensure a service that’s tailored to your individual needs and offers life-changing results.

Our professional approach ensures that our patients are guided to the best hearing solutions for them, and each hearing care appointment is tailored to the needs of the individual. Your hearing care expert will spend time understanding your personal needs, preferences and budget so that they can provide you with the most optimal hearing solution for your lifestyle.

What happens at a hearing test?

You might be wondering what takes place at a hearing assessment, such as how your hearing care expert will check for hearing loss and what you can expect to learn.

Our brief guide will provide you with a step-by-step overview so that you can be prepared for your appointment.


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As an essential service, we remain open for all your hearing healthcare needs in the safest hearing healthcare clinics in Ireland.


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On the day of your test, a friend or family member is recommended to come along with you.



You will be greeted in the reception by one of our friendly clinic coordinators, who will ask you to sanitise your hands and sign in.


Clinic coordinator welcomes the customer and points at the sanitiser.



You will be asked the following questions:


  • Have you tested positive for COVID-19 in the last 7 days?
  • Are you waiting for a COVID-19 test or the results?
  • Do you have any of the following symptoms:


New, continuous cough, high temperature or fever, loss of, or change in sense of smell or taste?


  • Do you live with someone who has either tested positive for COVID-19 or had symptoms of COVID-19 in the last 14 days?



You will then meet your audiologist, who will bring you through to our consultation room to complete your free hearing assessment.

Audiologist welcomes the customer.



To complete your free hearing assessment. Your audiologist will begin by asking you about your medical history in order to find out more about your hearing concerns and lifestyle factors.


Audiologist talks with the customer and starts the physical ear exam and hearing test.


Your audiologist will also conduct a physical ear exam of your ears.


Zoom in on the results of the hearing test.



Your audiologist will make a recommendation based on these results.


Audiologist finishes the consultation.



If there is hearing loss detected, we will assist you in choosing the best hearing aid solution to suit your needs.


The audiologist opens the door for the customer as they leave.



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3. Access to high quality, modern hearing aid solution

We have the most comprehensive selection of award-winning, trusted brands to choose from such as Oticon, Bernafon and Philips.

Our world-renowned hearing aids offer the following high-tech functionalities:

  • Bluetooth technology - Many of our hearing aids include Bluetooth connectivity, meaning that you can pair your hearing aid to your iPhone, iPad or Android smartphone and hear sound directly through your hearing aids. 
  • Rechargeable - Our rechargeable aids mean you will never have to fuss with batteries again! Recharging stations are simple to use and you can save money on batteries over time. 
  • Artificial intelligence - The Oticon More uses artificial intelligence to increase speech understanding, balancing speech and background noise and allowing you to hear better than ever before. 
  • Oticon app - Connect to the app and adjust the volume level on your hearing aids, check your battery level or even find your hearing aids!

We have a broad range of solutions available, including discreet hearing aid styles, budget-friendly solutions, and additional connectivity accessories for your hearing aids.

Hearing aid brands and models

4. Access to free aftercare services

When you purchase hearing aids from Hidden Hearing, you receive a range of free aftercare services.

As a Hidden Hearing customer, you are entitled to unique benefits including free hearing aid batteries - which will be posted to you free of charge. You will also receive software updates and free adjustments when you require them. You can also sign up to our exclusive insurance scheme which provides cover for your hearing aids.

Hidden Hearing's dedicated customer service team operate a dedicated customer service hotline which you can rely on for any patient aftercare enquiries. We also have 83 clinics located in key locations throughout Ireland which you can access for whatever support you require in the event that you should need it.

All of these unique services are beneficial in maintaining your hearing aids and ensuring that you get the most out of them.

Hidden Hearing aftercare programme

“Act early, when you start noticing changes in your hearing or feel people are not as clear as they used to be. Get in touch with your nearest Hidden Hearing clinic for a free screening.”

Darren McKeown, Audiologist at Hidden Hearing
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